Frequently Asked Questions (FAQ)
Question 1: Is the value offer for the device guaranteed?
Answer: The initial offer generated by our system is preliminary. Based on our “transparent pricing” principle, the final purchase price is confirmed only after a physical inspection at the “Fixas” laboratory. The evaluation is influenced by technical nuances: for example, the condition of the “iPhone 15 Pro” casing, the wear of the “Samsung Galaxy” screen, or battery capacity. If the condition of the device matches your description, the price remains unchanged. If hidden defects are found, we provide a reasoned evaluation, ensuring fair compensation.
Question 2: What should I do if I can’t find the device I want to sell on the page?
Answer: If you can’t find your model (e.g., a specific configuration of “MacBook Pro”, “Google Pixel”, or “Asus ROG”) in the automated list, please fill out a general inquiry. We are constantly expanding our database, so we will prepare a custom offer in record time. We buy not only phones but also tablets, laptops, and their parts, so feel free to contact us directly.
Question 3: What should I do if the device does not match my assessed condition?
Answer: Our goal is professional refurbishment and reuse. If we determine after inspection that the condition of the device differs from what was declared (e.g., non-original screen or moisture damage), we will provide a new offer that reflects the market price. If you are not satisfied with it, we will safely return the device to you. We invest in repairs to ensure that the technology circulates in the market for as long as possible, so we always seek a mutually beneficial solution.
Question 4: How should I prepare my device before sending it?
Answer: Proper preparation speeds up the purchase process. Safely transfer your data (“iCloud” or “Google Drive”). It is necessary to disable the “Find My” feature on “Apple” devices and remove “Google” accounts from “Android” phones. If you have it, include the original box and accessories – this increases the value of the device. A cleaned and prepared device passes diagnostics in our service faster.
Question 5: Are my personal data safe when selling the device?
Answer: Your privacy is a priority. While we recommend performing a factory reset yourself, the “Fixas” team additionally ensures that no data remnants remain in the memory. We use professional algorithms that meet the highest security standards, so the new owner will receive a completely “clean” device.
Question 6: How does “Fixas” test and evaluate products?
Answer: We use modern diagnostic equipment that allows us to provide a transparent price offer. We check:
- External condition – wear of the casing, screen, and frames.
- Functionality – cameras, communication modules (5G, Wi-Fi), biometric sensors.
- Battery health – charging cycles and remaining capacity.
- Component authenticity – whether parts have been replaced with low-quality analogs.
Question 7: How does “Fixas” contribute to environmental protection?
Answer: Our operations are based on the principles of circular economy and a strict green policy strategy. We believe that every unused tablet or computer deserves a second chance. By choosing our buyback service, you ensure that electronics do not end up in landfills but are professionally refurbished. This is a modern and conscious choice that helps save natural resources needed for the production of new devices.
Question 8: What electronic devices does “Fixas” accept?
Answer: Our buyback spectrum is very wide: from “iPhone”, “Samsung”, or “Google Pixel” phones to “iPad” tablets and “Apple Watch” watches. We also buy laptops (Asus, Dell, Apple, Lenovo), gaming consoles, and parts of desktop computers (PC). If the device is not older than 8 years, we are ready to buy it and return it to the market.
Question 9: How does the device buyback work in Vilnius and throughout Lithuania?
Answer: The process is simple and convenient:
- You receive a quick evaluation within a minute on the website.
- You choose a convenient shipping method via courier/parcel locker or come to the salon at Kedrų g. 5, Vilnius.
- After a short diagnostic, we sign the documents and pay you.